Ombudsman

At Diamond Insurance, we treat you like family. Families listen to each other and assist in times of distress. As a result, we have appointed an internal Ombudsman who is charged with addressing all complaints received from our customers and the general public. The Ombudsman is a neutral figure within the Company who is able to independently represent the affairs of the customer by scrutinising and examining all complaints received, and communicating the outcome by way of a “final position letter”.

Complaints may be made at any of our locations in person, via telephone, email, or directly to the Ombudsman.  The Ombudsman will promptly engage you as required to expeditiously address the complaint. All complaints will be addressed in the shortest possible time but not exceeding six (6) weeks of them being first received. In the unfortunate instance of a dissatisfied outcome, further recourse may be sought from the Bank of Guyana which will be detailed in the “final position letter.”

All information received will be treated with the highest level of confidentiality.

 

Detailed below is the contact information of our Ombudsman:

 

Name:             Mr. Rabindra Budhai

Address:         Lot 11 Lamaha Street, Queenstown, Georgetown, Guyana

Tel:                 592-231-0582; 592-623-5038

Email:             rbudhai@diamondinsgy.com

Diamond Fire & General Insurance Inc.

Lot 11 Lamaha Street, Queenstown, Georgetown

(between New Garden & Oronoque Streets)

Hours: Mon - Thurs: 8 am - 4:30 pm,

             Fri: 8 am - 4:15 pm, Sat: 8 am - 12 noon

 

Social Media

            (592) 223-9771-3           (592) 623-5038​               (592) 223-9770             

 

            dfgi@diamondinsgy.com                   (592) 623-5038

Now accepting payments by:

Branches:

Corentyne Office

Lot 9 West Public Road,

Springlands,

Corentyne, Berbice

Tel: (592) 335-4572

Hours: Mon - Thurs: 8 am - 4:30 pm

            Fri: 8 am - 4:15 pm

Port Mourant Office

Lot 1 Port Mourant,

Corentyne, Berbice.

(IPED’s Building)

Tel: (592) 336-6405

Hours: Mon - Thurs: 8 am - 4:30 pm

            Fri: 8 am - 4:15 pm

 

Bush Lot Office

Lot 12 C Bush Lot,

West Coast Berbice

Tel: (592) 232-0080

Hours: Mon - Thurs: 8 am - 4:30 pm

              Fri: 8 am - 4:15 pm, 

              Sat: 8 am - 12 noon

Essequibo Office

Lot 7 E Henrietta (Barakat’s Mall),

Essequibo Coast

Tel: (592) 624-3773 (ESSE)

Hours: Mon - Thurs: 8 am - 4:30 pm

              Fri: 8 am - 4:15 pm

             

Diamond Fire and General Insurance Inc. 2019 ©