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Ombudsman

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At Diamond Insurance, we treat you like family. Families listen to each other and assist in times of distress. As a result, we have appointed an internal Ombudsman who is charged with addressing all complaints received from our customers and the general public. The Ombudsman is a neutral figure within the Company who is able to independently represent the affairs of the customer by scrutinising and examining all complaints received, and communicating the outcome by way of a “final position letter”.

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Complaints may be made at any of our locations in person, via telephone, email, or directly to the Ombudsman.  The Ombudsman will promptly engage you as required to expeditiously address the complaint. All complaints will be addressed in the shortest possible time but not exceeding six (6) weeks of them being first received. In the unfortunate instance of a dissatisfied outcome, further recourse may be sought from the Bank of Guyana which will be detailed in the “final position letter.”

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All information received will be treated with the highest level of confidentiality.

 

Detailed below is the contact information of our Ombudsman:

 

Name:             Mr. Rabindra Budhai

Address:         Lot 11 Lamaha Street, Queenstown, Georgetown, Guyana

Tel:                 592-231-0582; 592-623-5038

Email:             rbudhai@diamondinsgy.com

Diamond Fire & General Insurance Inc.

Lot 11 Lamaha Street, Queenstown, Georgetown

(between New Garden & Oronoque Streets)

Hours: Mon - Thurs: 8 am - 4:30 pm,

                              Fri: 8 am - 4:15 pm

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Social Media

            (592) 223-9771-3           (592) 623-5038​               (592) 223-9770             

 

            dfgi@diamondinsgy.com                   (592) 623-5038

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Diamond Branch

Pln. Diamond, East Bank Demerara

(Demerara Bank Building)

Tel: 265-5057

Mobile: (592) 624 DIAM (3426)

Hours: Mon/Tues/Thurs: 8am to 4:30pm

Wed: 8am to 12 noon

Fri: 8am to 4:15pm

Sat: 8am to 12 noon

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Branches:

New! West Coast Office

Tract DBL Block 2 Groenveldt

West Coast Demerara,

Tel: (592) 276-0085

Mobile: (592) 624 WEST (9378)

Hours: Mon/Tues/Thurs: 8am to 4:30pm

Wed: 8am to 12 noon

Fri: 8am to 4:15pm

Sat: 8am to 12 noon

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Giftland Mall Office 

1 Plantation Pattensen,

Turkeyen, Georgetown 

Tel: (592) 222-7110 

Mobile:  (592) 624-MALL (6255)

Hours: Mon-Sun: 10 am - 6pm

Holidays: 10 am - 6 pm

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Essequibo Office

Lot 7 E Henrietta (Barakat’s Mall),

Essequibo Coast

Tel: (592) 624-3773 (ESSE)

Hours: Mon - Thurs: 8 am - 4:30 pm

                            Fri: 8 am - 4:15 pm

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Bush Lot Office

Lot 19 Section D BushLot  ,

West Coast Berbice

Tel: (592) 232-0080 

Mobile: (592) 624 2560

Hours: Mon - Thurs: 8 am - 4:30 pm

                            Fri: 8 am - 4:15 pm

                            Sat: 8 am -noon

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Port Mourant Office

Lot 1 Port Mourant,

Corentyne, Berbice.

(IPED’s Building)

Tel: (592) 336-6405

Mobile: (592) 624 PORT (7678)

Hours: Mon - Thurs: 8 am - 4:30 pm

                            Fri: 8 am - 4:15 pm

 

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Corentyne Office

Lot K & L N0. 78,

Springlands,

Corentyne, Berbice

Tel: (592) 335-4572

Mobile :(592) 624-CORR (2677)

Hours: Mon - Thurs: 8 am - 4:30 pm

                            Fri: 8 am - 4:15 pm

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Mahaica Office

Helena No. 1, Mahaica

East Coast Demerara

(Demerara Bank Building)

Tel: (592) 228-5544

       (592) 624 MCHA (6242)

Hours: Mon - Thurs: 8 am - 4.30 pm

                             Fri: 8am - 4:15pm

                             Sat: 8am-12noon

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Diamond Fire and General Insurance Inc. 2021 ©

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