At Diamond Insurance, we treat you like family. Families listen to each other and assist in times of distress. As a result, we have appointed an internal Ombudsman who is charged with addressing all complaints received from our customers and the general public. The Ombudsman is a neutral figure within the Company who is able to independently represent the affairs of the customer by scrutinising and examining all complaints received, and communicating the outcome by way of a “final position letter”.
Complaints may be made at any of our locations in person, via telephone, email, or directly to the Ombudsman. The Ombudsman will promptly engage you as required to expeditiously address the complaint. All complaints will be addressed in the shortest possible time but not exceeding six (6) weeks of them being first received. In the unfortunate instance of a dissatisfied outcome, further recourse may be sought from the Bank of Guyana which will be detailed in the “final position letter.”
All information received will be treated with the highest level of confidentiality.
Detailed below is the contact information of our Ombudsman:
Name: Mr. Rabindra Budhai
Address: Lot 11 Lamaha Street, Queenstown, Georgetown, Guyana
Tel: 592-231-0582; 592-623-5038